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Impendulo’s Planning and Response to the Coronavirus (COVID-19)

In light of the rapidly changing global situation, Impendulo is taking all steps necessary to enable continuity of service during the 2020 Coronavirus outbreak. We are currently on our highest level of response and are taking measures to ensure that the whole team is not infected at the same time.

Impendulo is well prepared, as it has a long-standing policy of enabling all staff to work from home. From the 16th March 2020 all our staff will be working from home until further notice. We recognise that the services we provide are not entirely reliant on direct contact and therefore responding in this way will ensure the continuity of our services.

Contacting Impendulo

We do not anticipate any disruption in our communications either by phone, email or through the IPT Portal®, therefore, please continue to contact individual staff members as normal. If you are not getting responses please contact:


Our office phone, +44 (0)203 0087955, will be answered by Impendulo staff or our answering service who will be able to assist you or direct you to the relevant person.


Impendulo has an evolving policy and plan to ensure continuity of service, which we will continue to review and update. We have entered the “High Alert” state where the following measures are applicable:

– Staff are asked to report risk.
– Staff must work from home and comply to enhanced hygiene measures.
– London office is closed, remote offices are under review for limited team members.
– Regular status reports following Government advice.
– Use of screen-sharing and video conferencing for all internal and external meetings.
– No travel on company business.
– We will not visit any client sites until government advice is that the outbreak has been contained.

If your institution is currently in an implementation/registration process, we apologise for any inconvenience and changes to your implementation plans in the Countries affected. In some cases we will not be able to interact with Tax administrations which could cause delays.

We will update you on any significant changes following Government policy guidance.

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